I have a new home into which the local dealer installed a 36 Elite (woodburning) Fireplace Xtraordinair. I've had this unit in a previous home with NO problems. (BTW, I'm at about the 4000-ft elevation.) The 1st issue was smoke infiltration...the installer came out & discovered a secondary problem: cold air infiltration through the blower vents. He was able to solve the smoke problem by increasing the height of the chimney vent pipe. However, that didn't solve the cold air leakage...it's bad enough that when I'm sitting 10 ft. away from the fire with a fire burning, my hands are freezing! (He said that ordinarily, these units burn so hot that a person would be unable to sit on the hearth in front of it...don't I wish!) The installer is supposedly contacting Travis about suggestions, but I wondered if anyone here has any thoughts. Also, the blower on my unit often turns on & off while a fire is going...the wood just isn't burning hot enough to keep it on, even tho the wood is 2 years seasoned and dry. Thoughts? Ideas?