Gap at the top is your air wash. It should be there on all 3 panes.. How long after the call light goes off does your combustion blower run??
Just timed the exhaust blower..... unplugged stove then plugged it back in..... exhaust blower ran for
11 minutes on the button....
Also. When was your last Deep Clean on the unit? Cleaning the flue, above the heat exchanger, cleaning combustion blower fan blades, Ash trap (lower right hand side of stove, there is a square cover with 4 screws. This must be removed and vacuumed out a few times a yr, full.burn pot scraping and cleaning of ALL the holes in the pot (there are 8little holes at the bottom, 4 on the front by ignitor hole, and 4 in the back at the bottom of the "slope" or angled section)..
Just cleaned it out about a month ago in prep for the winter...
All of the above was done except not sure about "Cleaning the flue, above the heat exchanger"
In addition cleaned out the under the fire pot by removing the front cover plate between the door and ash pan.
If your blower is running for 10 minutes then your stove msy be plugged or dirty.. Doing a good deep cleaning will solve this issue. If the stove cant breathe, it wont efficiently burn the pellets down. No or low air out. Means low or no air into burn pot.
If the blower is NOT running for at least 10 min, then it could be a few things. Your stove does not have a leak if its shutting down early. The smoke is just escaping through natural points that would under normal circumstances, would be sucking air IN. So a leak you may not have. It seems like you do because of premature shutdown.
Whatz important now is to find out how long your blower (exhaust) is running after you turn the stove off / no call for heat.
With the amount of air a Quad brings through the burn pot, it only takes a couple minutes to finish burning the remaining pellets.
Whats your venting set up? How long is the run? And how many bends ( 90* or 45* angles)
Vent pipe has a "T" coming out from the exhaust blower...then elbow....then about 1 ft....thru the wall...straight out about 2 feet with a vent cap on the end.
How is your flame? Is it lazy?
"Dancing flame about 3-5 inches in height
Does your glass get sooty quick?
No
Or is it like a blowtorch/vortex? Having an ash pan leak will cause less air to come through your burnpot.
With respect to the ashpan, as mentioned earlier, with the stove running took a zippo lighter and the flame all aroundi the top edge of the ash pan was being sucked in....so it's pulling air in from the room.
Thereby decreasing the amount of combustion air. Less air = poor combustion = unburned pellet. Add some ash clogging the exhaust path and you will have a poor burning stove that will have smoldering pellets, even if the combustion blowee ran for 20 minutes.
Hope some of this helps... Check the ash trap in the back if your stove has burned anything over a ton. I do mine every 2-4 weeks (deep clean) and do a light clean weekly.