Replacement Combustor/Catalyst for CI2600/HI400

Simon Templar Posted By Simon Templar, Dec 4, 2017 at 4:58 PM

  1. Simon Templar

    Simon Templar
    Member 2.
    NULL
    

    Nov 5, 2014
    38
    3
    Loc:
    PA
    Hello,

    Has anyone else with a ci2600/hi400 insert had to replace their combustor yet? My (second) insert was installed in late spring 2015 so I've used it for 2 seasons now. It's been great, but I realized this fall when the burn season started that my combustor seemed like it might be clogged or dirty so I removed the flame guard to clean the combustor and found that it was crumbling. I've reached out to my dealer and they're checking on a warranty claim, but either way I'll be getting a new one.

    I've searched for replacements, and the only place that seems to sell them online is here: http://www.firecatcombustors.com/ACI-70C-p/wa-4152000944.htm

    Does anyone know of a better place to get them with regard to price? Eventually all of our warranties will expire and these are consumable items so it would be nice to see some price competition.

    Also, I'm curious about expected life. Our owner's manual indicates a 6 year warranty with it being prorated in years 4, 5, and 6, but poking around other combustor vendor sites I'm seeing 10k - 12k hour expected life, which translates to only about 2-3 years for those of us who burn more or less full time for 6-7 months each year. Warranties aside, should I reasonably set my expectations to be replacing the combustor every 2 or 3 years? I don't care what the right answer is, but I just don't want to have unreasonable expectations then be sad when they're not met :)

    Thanks.
     
  2. Wolves1

    Wolves1
    Minister of Fire 2.
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    Nov 15, 2014
    528
    58
    Loc:
    Malverne ny
    I had to replace my combustor, before I got the adapter to lessen the draft the draft was to strong and flames got to the cat. Direct flame will make the cat to crumble something about the wood on the east coast is worse for the cat if flames hit it. Make sure you have the adapter, and before you close the bypass lower the air 1/2 then close the bypass.
     
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  3. vetrano

    vetrano
    Member 2.
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    Feb 16, 2015
    90
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    Loc:
    Toronto, Ontario
    Wolves what adaptorr are you talking about?
     
  4. Wolves1

    Wolves1
    Minister of Fire 2.
    NULL
    

    Nov 15, 2014
    528
    58
    Loc:
    Malverne ny
    Some of the first stoves would over draft so there is an adapter that regency made that would make the air intake smaller. Your dealer can get it for you and it’s easy install. Just loosen the two bolts next to the air intake and slide it in.
     
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  5. Simon Templar

    Simon Templar
    Member 2.
    NULL
    

    Nov 5, 2014
    38
    3
    Loc:
    PA
    I'm now even more eager to find more options for the combustor.

    It seems that there are multiple versions of our owner's manual. The version I got with my insert in mid-2015 has one page about the combustor warranty, and it does state on that page, "For Canadian Customers Only", though there is no other page for non-Canadian customers. Anyway, that one page states that the customer must work with their vendor where they bought the insert for combustor warranty issues. I called my vendor and they scheduled a tech to come out to take a look. The following week the tech came out, was super polite and awesome, and saw that the combustor had failed. He removed it and took it with him. A few days later I got a call from them saying that the owners manual on regency's website states that I have to work with Applied Ceramics directly. I checked that version of the owners manual on regency's site and saw that it was very different from my paper copy that came with my insert. According to the (presumably newer) manual I need to take photos and send applied ceramics, along with the failed combustor and a copy of my purchase receipt along with a check ($12?), then wait 2-4 weeks for a response.

    I don't have my combustor (I can probably get it back from my vendor, but I'm awaiting a call back and apparently what was left is all crumbled away anyway) and applied ceramics isn't answering their phone. It goes to voicemail, the automated message says their voicemail is full and hangs up. At this point, if I get whats left of my combustor back, and if I'm lucky and the vendor took photos they can give me, I'll mail it early next week and hope to be able to use my insert by I'm guessing mid-January. Otherwise what, I mail a letter and hope they read it?

    This seems a little silly to me. Is applied ceramics the only vendor to make these for our inserts? I'm of the mind to just buy another one (especially if it's not from applied ceramics) so I can use my insert while pursuing this warranty claim, then keep the new warrantied one on a shelf until I need it in a few years.
     
  6. vetrano

    vetrano
    Member 2.
    NULL
    

    Feb 16, 2015
    90
    9
    Loc:
    Toronto, Ontario
    I dont think I'm anywhere near needing a replacement but I wonder if you can find one with identical specs (same dimensions) instead of searching by model. Perhaps calling the various manufactures with specs in hand will find that another stove uses the same sized combustor.

    Please let us know if you find anything and what applied ceramics does as we will all be in the same situation sooner or later.
     
  7. Simon Templar

    Simon Templar
    Member 2.
    NULL
    

    Nov 5, 2014
    38
    3
    Loc:
    PA
    I spoke with Regency and their design and testing was all done with Applied Ceramics combustors so that's what they recommend and support. With that said the only place to buy them that I've found (online) is from firecatcombustors.com which is applied ceramics website. I didn't ask my local Regency vendor how much they sell the combustors for but I suspect I'll be asking in a few years when I need another.

    I did speak with someone at applied ceramics and they were nice and helpful so I'm confident that my insert will be back up and heating my house soon. I suppose I'll just have to keep my ears open for where to buy replacements for next time around...

    But if you're reading this thread, go to regency's website and download the latest copy of the user manual for your insert; I lost about a week and a half because my combustor warranty page is for Canadian customers, while the latest manual version has pages for both Canadian and US customers.
     
  8. locust9

    locust9
    New Member 2.
    NULL
    

    Aug 20, 2018
    7
    0
    Loc:
    Indiana
    Hey ya'll...first off I've been reading the forum up and down lately (a little early yes) related to this unit as I had one installed last fall (CI2600). I want to say thanks to you guys for posting all the great info! That said, feel like I should pay it forward a little. There is another company that makes a replacement cat. Its listed on amazon from "Midwest Hearth." They list as 3.6 x 18" x 2" Ceramic, but the picture shows the same exact dimensions as the Firecat (Applied Ceramics) unit; description also lists CI2600/HI400 application. I've just ordered one myself for a spare ;-) in addition to a new one hopefully coming under warranty.

    Here's the current link: https://www.amazon.com/gp/product/B0754PTQVJ/?tag=hearthamazon-20

    Price seems good at $275 vs Firecat's $340

    Side note....I also checked with Condar to see if they made replacement cats (I was especially interested in their SteelCat product, given its lack of crumbling (see pics of the one I just pulled from my insert and you'll see why) - Steelcat also has a 400 degree light off/bypass. Unfortunately, they don't make either a ceramic or this seemingly awesome steel version at this time (what a shame!) - maybe we can convince them to (call Natasha in sales and ask her also 828-436-2102 - I tried my best to convince her lol) - this unit has to be a big market I would guess.

    I'm disappointed I only got one season out of my Applied cat (I did burn pretty much 24/7 though and from reading through many posts - props to Wolves! - I can say I have a MUCH better understanding as to why it failed so quickly). Season is almost upon us, look forward to postin more with you guys over the winter. Thanks!!


    20180818_103225.jpg 20180818_103237.jpg
     

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  9. locust9

    locust9
    New Member 2.
    NULL
    

    Aug 20, 2018
    7
    0
    Loc:
    Indiana
    wow....$480 just quoted from my dealer for a replacement Cat retail. Confirmed also...Regency will only replace ONCE during warranty period of 6 yrs.
     
  10. webby3650

    webby3650
    Master of Fire 2.
    NULL
    

    Sep 2, 2008
    9,168
    2,547
    Loc:
    Indiana
    I think this is going to be a common problem for these hybrids. Look at that secondary combustion tube right below the cat! My cape cod would pull flames from that tube right into the cat, nothing you can do to stop it!
     
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  11. locust9

    locust9
    New Member 2.
    NULL
    

    Aug 20, 2018
    7
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    Loc:
    Indiana
    I suppose I'll need to keep a closer watch on how high the flames are going in order to attempt preventing them from getting pulled up that high. After reading through some other posts I made a suggested adjustment to the intake restrictor plate (slid it up some); we'll see if that helps at all. Other than that, probably just have to limit the size of the wood pile.
     
  12. locust9

    locust9
    New Member 2.
    NULL
    

    Aug 20, 2018
    7
    0
    Loc:
    Indiana
    I received this reply from Condar after asking if they'd consider making a Cat for the Regency/Hampton line:


    Hi Brian,


    Thanks for the information! I have forwarded your email to the president of the company as well as the vice president and our plant manager to look over. We’ll see what happens. You never know, they may decide to offer this one in the future.


    Thanks again!

    Natasha Morales

    Condar Company

    111 Kangaroo Drive

    Columbus, North Carolina 28722


    828-436-2102 x 2460

    Natasha@Condar.com


    From: Brian Hall [mailto:brian.hall.07@gmail.com]
    Sent: Tuesday, August 21, 2018 6:51 AM
    To: natasha@condar.com
    Subject: RE: Replacement Woodstove Catalyst***request

    Hi Natasha,

    Thank you again for helping me check to see if Condar produces a replacement catalyst/combustor for Regency Pro-Series woodstoves/inserts. The Regency links below are the same model firebox/combustor spec. I hope in the future you all consider producing for this popular product line. For consideration, would you please forward the below information to manufacturing for investigating possible future production?

    I sincerely appreciate your consideration.

    Brian

    SPECS:

    18.5”L x 3”W x 2.5”H

    OEM Cat/Combustor:

    http://www.firecatcombustors.com/ACI-70C-p/wa-4152000944.htm

    Aftermarket:

    https://www.amazon.com/gp/product/B0754PTQVJ/?tag=hearthamazon-20

    Application:

    https://www.regency-fire.com/en/Products/Wood/Wood-Inserts/CI2600

    https://www.regency-fire.com/en/Products/Wood/Wood-Inserts/HI400

    From: Brian Hall [mailto:brian.hall.07@gmail.com]
    Sent: Saturday, August 18, 2018 12:19 PM
    To: 'natasha@condar.com'
    Subject: Replacement Woodstove Catalyst

    Hi Natasha,

    Do you all make a replacement catalyst for the Regency I2600 wood insert? If so, how much does it run for 1 unit?

    I tried to look this up on the website, but it kept asking for login credentials.

    Thank you!
    Brian Hall
     
  13. locust9

    locust9
    New Member 2.
    NULL
    

    Aug 20, 2018
    7
    0
    Loc:
    Indiana
    To pass along the correction/clarification I received: Combustor/Catalyst/Catalytic Converter claims have to be made directly through Applied Ceramics. Pages from the manual attached outlining the process.

    email from Applied below:

    From: Carlos Jimenez [mailto:carlos.jimenez@appliedcatalysts.com]
    Sent: Wednesday, August 22, 2018 11:28 AM
    To: Brian Hall
    Cc: Scott Plageman
    Subject: RE: Versagrid Ceramic

    Hello Brian,

    I am also doing well.

    Yes for this case, we need a 15$ check for shipment, the invoice, serial number and other paperwork associated with the invoice.

    If you have any other questions let us know.
    thanks

    Best Regards,
    Carlos Jimenez

    Customer Service Representative

    Applied Catalysts, 5555 Pleasantdale Road, Doraville, GA 30340

    www.appliedcatalysts.com

    www.firecatcombustors.com

    Phone: 678-335-4937

    Fax: 770-368-8261
     

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  14. Pertzbro

    Pertzbro
    Burning Hunk 2.
    NULL
    

    Aug 2, 2016
    200
    42
    Loc:
    NW Iowa
    Is it possible to rotate the closets to the cat tube so the holes are straight down? Or plug the first tube? Anything to help keep flames from smacking the combustor directly?
     
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  15. bholler

    bholler
    Chimney sweep 2.
    NULL
    
    Staff Member

    Jan 14, 2014
    14,184
    2,840
    Loc:
    central pa
    We have a fair number of hybrid regencies out and have been seeing normal lifespans of about 3 years for fulltime burners with reasonably dry wood. This is on par with most other cat stove so i dont see that there is an issue. If you have wet wood you will destroy it in a year easily.
     
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