Ripped off again!

[sharkbait106]

Last year I ordered pellets from NewEngland Pellet LLC out of Suffield Ct. and got ripped off $880.00 dollars which American Express got back for me ,thank god! This year I ordered from a new co. (broken link removed) and same thing. I ordered with a promise of delivery by the end of Aug. or the first of Sept and gave them a deposit of $285.00 . First they said tornadoes and stuff delayed production and I would have pellets by Oct 2,. Then I got a letter recently saying do to circumstances beyond our control we can not ship the pellets this year! I promtly called and canceled order and they are refusing to refund my money until they make the pellets and sell them on my behalf. I called american express again and disputed the charge. Allegany pellets say they have a no refund policy on there site, but it wasn't there when I ordered! The website key or links weren't even working back then. They are located in wellsville NY and I would be very leary about buying pellets from them!! They like NewEngland pellet llc which went bankrupt are still taking orders! I purchased pellets for a higher price , AGAIN at a local distributer and they are already delivered.

 

[geek]

That REALLY sucks, we all learned the lesson last year with NEWP LLC, good luck ....

 

[jtakeman]

Hope you get the money back!

I always have bad feelings about PREORDERS! I will only preorder from someone I trust and has some type of safety for me! You have to be careful for sure.

Glad the local guy took care of you, And you stay warm this year!

jay

 

[Xena]

I will not order from a place that takes money in advance.
3 years in a row ordered from pelletsales and not once
did they ever take a penny in advance. In fact, every time
my card didn't get charged until after the skids were in my driveway.

Glad to hear you got pellets locally though.

 

[Dojistar]

File a complaint with the attorney general's office along with the charge back. Regardless of the fact that they have a no refund policy, they have to actually sell you something for you to request a refund on. They didn't sell you anything, so their no refund policy doesn't even come close to applying. They just can't say they will sell you something, accept a deposit, then not deliver it within a reasonable amount of time. Next year isn't reasonable.

Filing the the AG might not do anything, but when they start calling the company asking questions, they might get the message.

 

[mnkywrnch]

File a complaint with the attorney general's office along with the charge back. Regardless of the fact that they have a no refund policy, they have to actually sell you something for you to request a refund on. They didn't sell you anything, so their no refund policy doesn't even come close to applying. They just can't say they will sell you something, accept a deposit, then not deliver it within a reasonable amount of time. Next year isn't reasonable.

Filing the the AG might not do anything, but when they start calling the company asking questions, they might get the message.

perfectly said

 

[hossthehermit]

Last year I ordered pellets from NewEngland Pellet LLC out of Suffield Ct. and got ripped off $880.00 dollars which American Express got back for me ,thank god! This year I ordered from a new co. (broken link removed) and same thing. I ordered with a promise of delivery by the end of Aug. or the first of Sept and gave them a deposit of $285.00 . First they said tornadoes and stuff delayed production and I would have pellets by Oct 2,. Then I got a letter recently saying do to circumstances beyond our control we can not ship the pellets this year! I promtly called and canceled order and they are refusing to refund my money until they make the pellets and sell them on my behalf. I called american express again and disputed the charge. Allegany pellets say they have a no refund policy on there site, but it wasn't there when I ordered! The website key or links weren't even working back then. They are located in wellsville NY and I would be very leary about buying pellets from them!! They like NewEngland pellet llc which went bankrupt are still taking orders! I purchased pellets for a higher price , AGAIN at a local distributer and they are already delivered.

Sharkbait, I gotta say. One would think that perhaps a certain measure of skepticism would naturally attatch to previous experience, but, I suppose, not in all cases. I'm sure that I'm gonna catch a bunch of angst from people who find me "Cruel, overbearing, rude, and just downright unkind" but so it be. I DO wish ya the best of luck tho'.

 

[kobalt]

Glad that you got your pellets. It sucks that these company's are allowed to exist.

 

[Vermont-XXV]

Sharkbait,

There's a pattern in your purchasing strategy, I would make some changes.

Buy from people you know. "buy local" There are many reasons why it usually has good results. And it hardly ever has disastrous results.

If you can't buy from people you know - buy from people with a good recomendation from people you know or trust.

A good deal will often beat out a "great deal". We all have experience with the bird in hand being better than 2 birds in the bush.


I don't think the issue here is the ultimate refund of the $ 285 you're out,

I think the issue is - Have you learned anything, this time?

clifford

 

[[email protected]]

I saw this company a few months ago on ebay and was very skeptical. I asked around on here a little bit and between the answers I received and my gut feeling I did not buy from them. They are about 3 hours from me and after gas I could have saved about $175. They were advertising for $195, i think. I was hoping to not see a post like yours but I couldn't bring myself to buy. I hope you get your money back and I think a call to the attorney general is a great idea.

 

[humpin iron]

so now that the local guy bailed you out AGAIN, who ya gonna do business with next year??????????????????????????????????

 

[JustWood]

I don't know if this helps, but here is the info I have on Paul Ceglia, president of Allegany Pellets.

2558 Hanover Hill Rd
Wellsville , NY 14895

Cell# 585-593-8102
[email protected]

Don't know him personally but he has bought equipment from me. Always paid with a cashiers check.
This is total BS and I hope the info may help.

 

[trbinrat]

If you have documentation ( receipt, e-mails order info and alike and makre sure you have dates on everything) I would take him to small claims court. It will cost you a day off but at least you can get a judgment and can go from there. I've threatened two companies that I did work for that didn't pay with league action and both paid with in a week.

I was polite and to the point with the letter I listed the county court house and it's address and my reason for the action.

Also if you get a response back from there lawyer I would start corresponding with him because that will cost them every time he has to reply.

 

[sharkbait106]

Thanks for the replies and I'm sure I'll get my money back through american express, there very good at taking care of there card members. I was skeptical but did't think it would happen again, there are reputable online retailers. I have since rented out the house with the pellet stove in it I was just going to sell the pellets to the renter since they were ordered already. She got a local company to deliver the pellets on a recomendation fom her daughter that lives next door. If I get a pellet stove again I would buy local and have them delivered at that time. I just want to warn others and I also sent the link to this thread to allegany pellets and told them I would remove it after they sent me my refund promptly. They say there a new company and this isn't the way to promote a loyal customer base. I think they underestimate the power of the web to spread the word. A responsible company would rather send a refund of 285.00 then tarnish there reputation from the get go I would think. Just my opion.

 

[woodsman23]

https://www.hearth.com/talk/threads/39444/

 

[czarny]

whoaa. That's really bad. I would've really felt awful if i was in the same situation. You should report the company before more people get victimized. Anyway, better take a legal action to take your money back.



Regards,
Czarny
(broken link removed)

 

[Fsappo]

Which is why the best way to buy pellets is walk into a retailer you trust and buy pellets that are actually there. To risk so much time and aggravation to save a few bucks a ton is hardly worth it in my opinion.

 

[pelletdude]

Which is why the best way to buy pellets is walk into a retailer you trust and buy pellets that are actually there. To risk so much time and aggravation to save a few bucks a ton is hardly worth it in my opinion.

Well said!!

 

[Fsappo]

do i get a +1 internet?
I see the same thing at the gas station out front. Folks will put 10 gallons into their car and complain that it was 2 cents cheaper down the road. I'll reach into my pocket and take out 20 cents and say "Is this really worth the aggrevation and time spent trying to find a penny or two cheaper gas?"

When buying stuff for my own home, I look at what any possible savings are compared to potential trouble down the road. Sometimes 50 bucks saved is not really 50 bucks saved. I once bought a lawnmower that was $150 cheaper than a brand I knew and trusted.....you can finish the story on your own

 

[HEMI]

this story is the reason why i do cash on delivery

 

[Dr_Drum]

. . .. the best way to buy pellets is walk into a retailer

Yup! Cash and Carry baby, that's almost the only way I purchase anything anymore. If I can't leave the store with it, I don't really need it.
Mike -

 

[sharkbait106]

I contacted wwwlp channel 22 news and hopefully they can do a story on another rip off by an online pellet retailer. They just refuse to give me back my money and they say they will make the pellets and sell them on my behalf which will take several months. This place should be shut down by the attorney general. Next is the better buisiness burea.

 

[mainegeek]

I always get my pellets from a local supplier, Dysarts. Although they are trustworthy, I always pick up the pellets in my truck myself (no delivery) and never pay ahead of time... if they don't have the pellets in stock then they don't get my money....

Good luck with disputing the charge. Hopefully American Express refunds it and goes after them for the money....

 

[CTburning]

American Express will simply give your money back. Amex has the best policy with disputed charges. They simply don't pay if the customer disputes the charge. You have a slam dunk case. Call Amex and they will hear your case and it will be resolved and hopefully you won't loose too much sleep. I work in a car dealership, in the service department. I've seen Amex investigate claims from a year prior where the customer has no leg to stand on. An example, a customer paid for rear brakes in January. In august one of his rear calipers went bad. He disputed the claim from January and we had to fight it. Rear caliper on a 99 Maxima, they go bad all the time. Point is he almost won and he was 100% wrong. Amex still fought for him. You will be fine!

 

[Lorilooo]

. . .. the best way to buy pellets is walk into a retailer

Yup! Cash and Carry baby, that's almost the only way I purchase anything anymore. If I can't leave the store with it, I don't really need it.
Mike -

Yessir...learned our lesson last year! We bought from a local business (NOT big box either!), cash and carry, loaded them in our truck and off we went. Granted, hubby had to make multiple trips to get our supply home, but it's right in town so no big deal. For the most part, we have always dealt with cash in hand, just got lured into the trap of a good deal last year (1st yr. w/ stove). Never again.

Amex should take care of you. Visa did the same for us last year. Good Luck and keep on top of this company. Maybe it will keep some more folks from getting 'burned'. ;-)