Rod won’t go down

[dminphd61]

i have a Quadra 1200 insert. The installer told e to pull these two rods located near the trough where the pellets are fed. One of the rods are stuck and won’t go back into the stove. How do I get that rod back down?

 

[kappel15]

Time to pull the baffle off to expose the heat exchanger tubes and see what is going on. Should show you in your manual how to access. kap