EbS-P
Minister of Fire
Looks like that where affixed the ul label. Really smart! Don’t lose it. May be one on the back to but no one would ever see it. ( just a guess)
evan
Supreme Fusion 24 wood insert
- Thread starter WoodfireNewbie
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evan
Yup, that has the serial # on it as well which you'll need for warranty support. I found out about that now because, four years later, guess who needs warranty support?!
The airwash baffle with the perforations in it (seen at the top edge of the glass) has been flexing outwards more over time on our unit, to the point now where if we let the fire get hot enough it contacts the glass. I took two plumbing wrenches to it trying to bend it back, didn't work, still warping when it heats up. We've burned a total of maybe four cords and it has never been over-fired (no visible red glowing)
Fortunately we have our original purchase receipt and the receipt from the installers who put in the unit to qualify for their warranty coverage. Contacted Hearthside (our distributor), who are contacting Supreme, and will be mailing me a replacement airwash baffle once they can find out what the part number is. I'm in the middle of this exchange with them right now.
The airwash baffle with the perforations in it (seen at the top edge of the glass) has been flexing outwards more over time on our unit, to the point now where if we let the fire get hot enough it contacts the glass. I took two plumbing wrenches to it trying to bend it back, didn't work, still warping when it heats up. We've burned a total of maybe four cords and it has never been over-fired (no visible red glowing)
Fortunately we have our original purchase receipt and the receipt from the installers who put in the unit to qualify for their warranty coverage. Contacted Hearthside (our distributor), who are contacting Supreme, and will be mailing me a replacement airwash baffle once they can find out what the part number is. I'm in the middle of this exchange with them right now.
Hi there, I bought a fusion insert last year, and have had decent results. I was looking at trying to increase the efficiency of the fans. I spoke with the dealer here and he said they have started sending the faceplates out to cut grates in the front to allow the fans to blow out the front as opposed to the sides and top.
How do you find your fans heating? is it satisfactory? thanks
Clint
How do you find your fans heating? is it satisfactory? thanks
Clint
Hey Clint, no issues with heat with or without the blower fans. I wouldn't bother. Heat will go up either way.
Also as an update, Supreme is refusing to honor their firebox warranty for the deflecting air wash baffle because it's a painted part. Literally the only thing their warranty covers are the sides and bottom of the firebox itself; nothing else. Borderline useless.
fussen
New Member
I'm SO sorry to hear their warranty is essentially useless. That warped baffle seems like a pretty fundamental fault.
How's it been going since? We're considering on now...
Thanks.
@WoodfireNewbie - any progress on the baffle situation? I'm also considering this stove. Would you purchase again, or has this changed your mind on the stove and brand?
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