Current Jotuls are simple stoves that don't need a lot of factory support. Ashful's experience was with a discontinued, early design cat stove. This is far from reflective of most people's Jotul experience. They are a top seller for good reason. The F55 is a completely different animal from the old F12 Firelight. It's an American made steel stove with no bypass and it's a non-cat. Stoves don't get much simpler. The F12 was a complicated early attempt at a big cat stove. FWIW Jotul dealers in many areas are very good and offer good service. They get good support from Jotul NA. I've only had to contact a person in Jotul Maine a couple times, but I got a human being and answers. That was a decade ago, so I can't speak of current status.