Craftsman Tools Warranty

[Whitenuckler]

Here is a picture of my old 1/2 ratchet. I loaned it out and now it's broken (or I broke it, not sure).
I took it apart and the little toggle gear was broken. It would not change direction. I somehow got
it going, but it didn't last. I looked up the warranty and it said lifetime replacement. I went to
a couple of stores to see if they would replace it but they didn't carry it.
I emailed the support and they were great. They are shipping me a new one. I bought a cheap one
off Amazon that will be here soon and will then have 2. Not all items have the same warranty but for
hand tools it might be lifetime. I had no idea how old it was, or a receipt. When it asked for a receipt
I just sent the picture.

 

[blades]

that was the thing with Sears and Craftsman, lifetime warranty on tools , walk into store hand them the bad one walk out with new replacement 99% of the time. no hassel no questions, didn't need receipt

 

[Turbo89]

that was the thing with Sears and Craftsman, lifetime warranty on tools , walk into store hand them the bad one walk out with new replacement 99% of the time. no hassel no questions, didn't need receipt

This x2! I’ve had trouble with Ace Hardware (actually never had success), but with Lowe’s it depends on the person (my success rate is lower than 99%… probably closer to 75%).

Another option is to email Craftsman through their website. It’s slow; but I’ve had success that way as well.

 

[Whitenuckler]

that was the thing with Sears and Craftsman, lifetime warranty on tools , walk into store hand them the bad one walk out with new replacement 99% of the time. no hassel no questions, didn't need receipt

Where I lived we had a separate Sears Tool building with it's own parking. Many tools were on sale.
I bought a 19.2V Diehard Impact Drill there with two batteries. The batteries were chit, probably NiCad
and both died. I found a battery adapter on Amazon or some other site that takes my Makita 18V and I'm
still using it. I even bought a big battery and charger for it (knock offs) and they work great.

 

[salecker]

Here is a picture of my old 1/2 ratchet. I loaned it out and now it's broken (or I broke it, not sure).
I took it apart and the little toggle gear was broken. It would not change direction. I somehow got
it going, but it didn't last. I looked up the warranty and it said lifetime replacement. I went to
a couple of stores to see if they would replace it but they didn't carry it.
I emailed the support and they were great. They are shipping me a new one. I bought a cheap one
off Amazon that will be here soon and will then have 2. Not all items have the same warranty but for
hand tools it might be lifetime. I had no idea how old it was, or a receipt. When it asked for a receipt
I just sent the picture.

Could you link the email please?
I have a box that my broken tools go in, then when i have a few from one brand i go get new tools, my Craftsman stuff has been piling up since Sears left the area

 

[Whitenuckler]

Could you link the email please?
I have a box that my broken tools go in, then when i have a few from one brand i go get new tools, my Craftsman stuff has been piling up since Sears left the area

Craftsman Warranty

Get warranty information on your CRAFTSMAN® products at Craftsman.com. CRAFTSMAN® products are backed by some of the strongest warranties on the market today.

www.craftsman.com

You would call or do a web form. Enjoy.