Just fired up my harman pp38+, it lights up fine but when it's on 1 it doesn't feed enough pellets to keep up with the burn and the flame eventually makes its way almost all the way down to the auger at the bottom of the burn pot. It's not that it doesn't feed, it just doesn't feed enough to keep up with the burn. This is an older unit with the 2 dials. If I keep it around 3 it feeds enough to keep the burn going fairly well. I'm just thinking that whatever regulates the feed rate isn't working correctly. I read somewhere that the esp has something to do with this. I cleaned the esp off and it all shiny. I did it while the exhaust pipe was still warm so when I pulled the esp out the fans all turned off (it thought the stove cooled off) then once I put it back in the fans turned back on (obviously redetecting the exhaust was still warm) I guess my point is that the esp at least seems to be able to tell the stove this so not sure if the esp could be the problem.