Help with new Enviro P3 stove

Powergirl Posted By Powergirl, Nov 18, 2017 at 4:50 PM

  1. Powergirl

    Powergirl
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    Nov 18, 2017
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    I have no idea.

    Hopefully the distributor might have luck getting the dealer to contact them


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  2. Powergirl

    Powergirl
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    Nov 18, 2017
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    So the continued saga

    After the test the distributor asked us to do, husband put damper back in a bit

    Turned on stove at level 2

    It actually went about 40 hours this time and it was about 1/2 full in burn pot. Does not throw much heat at level 2 but keeps the chill off

    Told him maybe try it at Level 3 when he gets home.

    Still waiting to hear if the dealer returned distributor call

    It still needs a proper gauge reading for that warranty page at the back but man those things are hard to find in PG. and expensive.

    Otherwise if no resolution this week we show up at dealer and say please take your stove back and give me my money back.




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  3. Powergirl

    Powergirl
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    Nov 18, 2017
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    So pinged distributor. He spoke briefly with dealer and is sending a part. Not sure what part.

    Fingers crossed


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  4. Powergirl

    Powergirl
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    Nov 18, 2017
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    Yay. Dealer called. Coming up Thursday to do tests. Bringing new burn pot as distributor did not like the look of the one we had, fingers crossed that they can track this issue down to get the stove working as it should. At least now I have some hope


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  5. Ssyko

    Ssyko
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    Nice!! Hope this all works out!
     
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  6. Eddie Haskell

    Eddie Haskell
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    Good luck!



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  7. Powergirl

    Powergirl
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    Nov 18, 2017
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    Well just to keep all informed the dealer was out. Changed out the burn pot and liner. He said it did not fit right-there was small gaps on the side when in the liner

    Took readings. Adjusted damper. So we shall see

    We do seem to be getting more heat from level two, but we do notice that the glass store sure is a bit dirtier than we noticed before. Are going to leave it over the weekend and try running it at different levels 3 to 5, and we will keep our fingers crossed


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  8. bob bare

    bob bare
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    Oct 31, 2013
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    He should have wrote down the draft tests,in your manual,for future repairs.Also,setting it with the damper is not going to help your problem(I think) he should have gotten into the hidden settings,also.Did the new burn pot fit better?or is the stove built wrong?(it does happen).But,just back to what we said,before,your pellet flue(the pipe) ends inside a huge pipe,then goes to the roof,this is not acceptable by the enviro manual,and is part of your draft problem.Some stoves can handle the extra pressure,of a big pipe conversion like that,some cannot.The cold air,dropping into the big pipe,knocks down the ability of the little motor to force it up.
     
  9. Powergirl

    Powergirl
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    Nov 18, 2017
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    So far it is burning good. We definitely notice a heat difference. And we smell paint curing. We have it on level 5 right now

    It has been on since 11 am yesterday with not overflow issues

    The burn pot was a bit loose in the liner

    He did write down the draft test. I saw the Gauge attached to stove. It has .12 wc on level 1

    Fingers crossed it continues to work like this

    I want to thank all of you for your help and feedback. You guys are great


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  10. bob bare

    bob bare
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    Best wishes.Appears the pot made a difference,but,as I fix these things,you will be changing the flue,for long term reliability,and less cleaning.But ,if it gets you through the winter,all is ok.They are great stoves,and a great company.
     
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  11. Powergirl

    Powergirl
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    I will look back on the posts to what needed to be done with the flue




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  12. JRemington

    JRemington
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    Bob is correct regarding the 7 inch chimney. You need someone to get on the roof and look and see if there is a liner. If there's not when it gets cold and winded the draft will suffer. As for the "loose burn pot" I have worked on a lot of these and never seen this one. The pot flares out and seets into the tray the igniter comes through. But you would have a problem if you put the pot in cocked forward or backward. Anyways, if it's working now that is good but you definitely need the 90 replaced with two 45s and a liner.
     
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  13. bob bare

    bob bare
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    I want to thank Jr,it is nice to have a paid professional help here,we have so few,anymore.I am just a part time guy,but these guys have so much more info.Thanks,again.
     
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  14. JRemington

    JRemington
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    Thank you Bob. The problem is most Distributors don't have a clue on fixing problems. They just want to sell stoves. The same with Dealers. They just want to sell stoves. I think the most disturbing thing about this is the Distributor never said a word about the chimney. Not one word. That caught my eye first. Along with others here. Instead from a picture that's what he came up with. And a Distributor isn't going to punish a Dealer either. Trust me. Very few Dealers even have an NFI trained tech. I'll tell people now that if they aren't certified you're usually on your own. To be honest my Distributor cringes when I call. I've reminded him more times he works for us and not the the stove company. We have put in more than one stove out of our pocket. It's our reputation ultimately. I'll tell a few stories at some point so people know how this really is. The bottom line is they just want to sell stoves. You're only hope is you find a Dealer that cares about their reputation. I hate to sound like this but it's how it is. Just from reading here I see people that have more knowledge than some Distributor Techs do.
     
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  15. Powergirl

    Powergirl
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    Nov 18, 2017
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    I will email the dealer next week with an update as well as the question about the pipe and liner Just need to read that section of the manual

    I might just cc the distributor as well

    I did ask the distributor about the deposits on the window as before we had no deposit on the window but we were not getting much heat. The distributor sent pic of his stove window showing same

    The problem is here in my town there are very few installers. This company had a fairly good reputation. The other one in town didn’t have a good reputation with the reviews online





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