I have a HighValley 2500 insert that came with my house.
After learning about the model I tore it apart to find the catalyst to be broken into many pieces.
I bought two identical catalyst and gasket material to replace it.
I question the outcome so I reached out to:
1) HighValley Stoves parts with no reply.
2) A distributor with no reply.
3) The company that owns HighValley Stoll aid they sold the company to
Suppertime Stoves: Phone: 800-626-2249 Email:
[email protected] Alternate email:
[email protected] Alternate phone: 519-878-3728
I don't recommend HighValley at all.
Why sell something with no specifications or support?
I simply need to know the proper gasket size for the catalyst?
There is an 1/8th in play all around the catalyst.
Thank you for your help
HighValley catalyst called part CATUNI is
2.875'' x 6.875'' x 2'' Catalytic Combustor Replacement NLE5SA_3472