Jotul 8 - front grill not fitting?

[circlefx]

Hi folks,
just picked up a second one of these.. my first is in my home and we love it. This is the original with the spin draft on the front.
The second one we just purchased for my parents home and it was even cleaner than the one we got, but there is an issue.

When I put the log/ash retainer grill in place and try and close the door, the glass touches the grill just as the door is closing. We already had to replace the glass (expensive! $160!) because the first one cracked.

I'm pretty confident that internal baffles are all installed correctly and the bottom plate is sitting where it should.
Also, I compared the front grill in the new one to the one in my stove and they're identical.
What could be causing this lack of clearance!?
Stumped, in Maine.
Thanks!!

 

[jetsam]

I don't know anything about this stove, but that sounds like a problem that I would solve with an angle grinder.

 

[begreen]

Is this the part?


If this is the part it drops into place behind the two positioning bumps in the bottom burn plate. Make sure it is not backward.

 

[stovelark]

Very common thing for log retainers of Jotuls to bow outward slightly (check stove burn temp too that can cause this bowing), people breaking glass mysteriously usually gets this issue noticed. Not a large space in between glass and log retainer when they aren't bowed. Worn gaskets in the door exasperates this problem too sometimes when the door is pulled even closer inward by the worn gasket. I've seen people break 2-3 pieces of glass on Jotul 3's before someone at the store realizing the problem, but can happen with 8's too... the retainer that BG has in the pix is upside down too fyi.