My dealer (who I am not such a fan of either, but in the end he did come around for me) claims that Jotul has done them dirty. The dealers here can confirm this or not, but apparently Jotul forced dealers carrying both Jotul and Lopi to choose between the two lines. My dealer stuck with the Lopi. Or at least that is his version. If so with your dealer, they may not feel obligated to service Jotul anymore. Of course, I think it is still their problem, if they sold it they agreed to service it. Any dealers here care to confirm or deny this story about Jotul?