No vacuum on new Serenity Pellet Stove

[ukbojay]

hi,

Looking for some advice and input... we just installed a new Serenity Pellet Stove a week ago. We have run it 4 times since then with no issues until yesterday it didn’t ignite. I removed the fire box and cleaned it then restarted the stove when able and it worked fine. This morning went to turn it on and it is not igniting. Tried cleaning again with no luck. I looked at the diagnostics page but really don’t understand what I am looking at. I did notice that the vacuum icon is not coming on. What really gets me is it’s brand new

Any thoughts are appreciated. I will call the 800 number tomorrow.

 

[In the shop]

Check the electrical connections on the vac switch itself.

 

[ukbojay]

Check the electrical connections on the vac switch itself.

ok ... where do I start? Can you give me more direction, please? Sorry I am not well versed in any of this. thanks!!

 

[BigJohnfromCT]

hi,

Looking for some advice and input... we just installed a new Serenity Pellet Stove a week ago. We have run it 4 times since then with no issues until yesterday it didn’t ignite. I removed the fire box and cleaned it then restarted the stove when able and it worked fine. This morning went to turn it on and it is not igniting. Tried cleaning again with no luck. I looked at the diagnostics page but really don’t understand what I am looking at. I did notice that the vacuum icon is not coming on. What really gets me is it’s brand new

Any thoughts are appreciated. I will call the 800 number tomorrow.

If you had the stove installed by a reputable dealer I'd suggest you do nothing and call them. If you're in there troubleshooting it may void your warranty.

 

[StickPick73]

I've had this happen a couple times on my Serenity. One time it was the door gasket along the bottom where the two ends of the gasket meet - there was a small gap that I closed by simply sliding the gasket ends together. Another time it was the exhaust fan... It has sort seized up when I first started the stove this fall. A simple nudge of the exposed fins on the fan got it going again.

Sent from my SM-G950U using Tapatalk

 

[Deezl Smoke]

It may be the pellets more so than the stove if it ignited after the first mis-ignition. To see if the igniter is working, take a flashlight and look through the row of perforations in the side panel on the right side (facing the front of the stove), and watch for an orange glow through a small round hole in the igniter holder. It's roughly a foot or so up from the floor. If it glows, and the pellets do not ignite, look into the door window with the flash light and see how full the burn pot gets with pellets.

It should ignite by the time the burn pot is about half full or a little more sometimes. If the ignition sequence times out and the pot is less than half full, then the auger may not be feeding properly and the hopper will need to be emptied to see if a foreign object is obstructing the auger.

If the burn pot over flows and the igniter does glow, but does not ignite the pellets, I'd try a different pellet, or look into the burn pot ignition hole and igniter tube for obstruction.