I ordered for the first time from them. The guy I talked to on the phone was knowledgeable, helpful, and got me on the right track.
I ordered some handles, gasket, gasket cement, flex to flex connector, etc. This was put on one order, shipped out quickly, and I literally got it the next day.
This was the good part of the experience.
I also had to special order 5 feet of SS liner, cause I apparently can't measure worth crud. I had to pay a premium for the special order, 14.33 afoot for the 6 inch liner. They were upfront about this, so I went ahead and ordered. I was told that it had to come straight from the factory, and that shipping would be extra. I asked how much shipping would be, and they told me they didn't know, as the factory boxes things up, and it depends on what size box it fits in, and what it weighs. Well, 5 feet of liner doesn't weigh much, but it is a bit big, so I figured on 10-25 dollars in shipping. I just went to pay a bill online, and I saw the charge from woodsmanspartplus. $111.65
For those of you, who, like me, need to take their boots off to figure this one out, the 5 feet of liner, at 14.33 a foot is $71.65. The shipping is $40. That means that shipping this is approximately 56% of the original purchase price.
Ok, once I stopped steaming out the ears, I called. The lady who took the call looked it up, confirmed my figures, and said she could do nothing. I got handed off to Fran. Fran told me that that was that, and the only thing she could do was cancel the order. She was willing to refund my money, so at least I give them credit for that, but damn, couldn't they have warned me the shipping was going to be so high? You know the factory had to call them to tell them the shipping amount, so when they realized it was going to be such a high amount, couldn't they have called me to ask if I wanted to go through with it? I might have still gone through with it, but at least I would have CHOSEN to do so. (I told them not to cancel, as I don't where to get a custom length other than them. Captive audience pays off.)
Argh.
I'll probably get stepped on by some people here, but I am just annoyed royally. I was so impressed by them because of my first shipment, but this is not good. Now, I'm not happy. It may not seem like much, but I am unemployed. Money is not running like water, if you get my drift.
Joshua
/Back to lurking and sending out resumes. Monster, here I come.
I ordered some handles, gasket, gasket cement, flex to flex connector, etc. This was put on one order, shipped out quickly, and I literally got it the next day.
This was the good part of the experience.
I also had to special order 5 feet of SS liner, cause I apparently can't measure worth crud. I had to pay a premium for the special order, 14.33 afoot for the 6 inch liner. They were upfront about this, so I went ahead and ordered. I was told that it had to come straight from the factory, and that shipping would be extra. I asked how much shipping would be, and they told me they didn't know, as the factory boxes things up, and it depends on what size box it fits in, and what it weighs. Well, 5 feet of liner doesn't weigh much, but it is a bit big, so I figured on 10-25 dollars in shipping. I just went to pay a bill online, and I saw the charge from woodsmanspartplus. $111.65
For those of you, who, like me, need to take their boots off to figure this one out, the 5 feet of liner, at 14.33 a foot is $71.65. The shipping is $40. That means that shipping this is approximately 56% of the original purchase price.
Ok, once I stopped steaming out the ears, I called. The lady who took the call looked it up, confirmed my figures, and said she could do nothing. I got handed off to Fran. Fran told me that that was that, and the only thing she could do was cancel the order. She was willing to refund my money, so at least I give them credit for that, but damn, couldn't they have warned me the shipping was going to be so high? You know the factory had to call them to tell them the shipping amount, so when they realized it was going to be such a high amount, couldn't they have called me to ask if I wanted to go through with it? I might have still gone through with it, but at least I would have CHOSEN to do so. (I told them not to cancel, as I don't where to get a custom length other than them. Captive audience pays off.)
Argh.
I'll probably get stepped on by some people here, but I am just annoyed royally. I was so impressed by them because of my first shipment, but this is not good. Now, I'm not happy. It may not seem like much, but I am unemployed. Money is not running like water, if you get my drift.
Joshua
/Back to lurking and sending out resumes. Monster, here I come.
