we recently upgraded our stove from a cheap century wood burner to this huge Drolet Austral. We are however having issues with it and we've tried contacting Drolet, but they don't seem to be very helpful. Our issue here(And it may be a user issue because this is a very different stove from our basic one) we can't seem to keep a fire going in this beast! We attempted starting a fire just as we did in our century, and just as we did in the furnace at the old house and it just isn't working. Damper is wide open, flue is open. We have burn if we leave the door cracked but even after an hour if we close the door (while leaving damper open), the fire dies out quickly. I know that freezing temperatures are on their way and we can't go through the winter without this working properly as this is our only source of heat. Any kind of trouble shooting would be greatly appreciated as we are stumped.