Drolet Heatmax 2 rust hole

[Gbawol42]

There are bagillions of these furnaces out there and we aren’t seeing this problem regularly so it could be a defect or something unique about this installation. SBI should be more helpful but I wouldn’t expect them to just send a replacement that might suffer the same fate.

I'm not asking for a handout, but I truly feel it was installed correctly, and I burned this furnace properly. So I want to know (and perhaps warn others) what happened. If it was just from cleaning it really should be known that this could happen if not overly cleaned all the time.

 

[brenndatomu]

If it was just from cleaning it really should be known that this could happen if not overly cleaned all the time.

As I mentioned above...most of where that rusted out is behind the bricks, and behind the bricks is a thin piece of ceramic insulation...which will have to be replaced if you are going to be cleaning behind that...and I have never seen or heard of anyone at SBI recommending that...

 

[bholler]

I'm not asking for a handout, but I truly feel it was installed correctly, and I burned this furnace properly. So I want to know (and perhaps warn others) what happened. If it was just from cleaning it really should be known that this could happen if not overly cleaned all the time.

Did you burn coal treated wood or anything else abnormal in the firebox? I have never seen that level of deterioration in any stove that fast. The air channel looks melted it's an odd one.

 

[Gbawol42]

Did you burn coal treated wood or anything else abnormal in the firebox? I have never seen that level of deterioration in any stove that fast. The air channel looks melted it's an odd one.

Nothing out of the ordinary. Just hardwood.

 

[Secondaryburns]

Well we will see if this gets me anywhere. I contacted them directly before blasting them on here, and it didn't get me anywhere.

Ball is in their court I suppose.

Good day sir.Wondering how you made out with this?My heatmax is rusting out also in the same area.2 yrs old