Lopi Evergreen Insert Baffle Cap Falling

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Wltvxz

New Member
Oct 27, 2022
2
United States
As the title states, I had the Lopi Evergreen Insert installed this fall. The baffle cap has fallen a handful of times, and the installer keeps coming back out to "fix" it. Does anyone know how to resolve this issue? Thanks!

[Hearth.com] Lopi Evergreen Insert Baffle Cap Falling
 
Does it fall while the fire is lit? Does it get banged up/shifted when loading? When the fire is out, can you easily dislodge it from the top?