All of a sudden my stove stopped giving me my long burn times and wouldn't stay in the active zone with the T-Stat set at "1" Low.
So I called Blaze King direct and spoke with "Dan" (what an awesome guy) we went through the stove and within a few minutes he had my problem figured out!
He gave me the part #0341c and told me to call the dealer.
Exactly one month ago tomorrow, I called the Blaze King Dealer I purchased my stove from to order a gasket that went bad around my Catalytic converter.
I spoke with Jodi and she said she would call the distributor and get one right out to me.......
She said "When the part arrived I could call with the invoice number and pay with my credit card", ok no problem. (I do the same for my own customers)
So fast forward through a vacation to Florida, having a nasty cold, burning the Englander 30 this whole time and waiting for the parts, NOTHING!
I called up my dealer TOPEKA SEED & STOVE and was told it was never ordered as Jodi had Forgot
! >:-(
No apology, No, we will get that out to you at no cost, our bad!.....Nope! will re-order it for You!
Ok,Now I'm a little P.O. at this point and actually ask them if they will have the courtesy to send me the gasket at their cost for the mistake?
NO WAY! CANT DO THAT! Jodi says....Her domineer was very unprofessional
I kindly explained to her that I have sent at the very least 40 people her way and 4 of my personal close friends/neighbors have purchased from them.
I also inform her that what she is doing is a false economy on her part as I will no longer direct people to her business, give her business and will steer people clear of the business.
She says She knows Ive sent her quite a few people but it doesn't matter. :wow: Then she states that if I want the gasket, she will have to get my credit card number from me.
So now because of her mistake she doesn't trust me?
She then says she will pay shipping if I pay for the gasket.......
I told her forget it, its a matter of principle in my book.
If I treated my customers like that I would be out of business
Anyway thats my $.02
I spoke with Dan from BK again today and got a few numbers and will try some other dealers :blank:
Never again!
IMHO if Blaze King wants to have excellent customer service, they should look at the model that England Stove Works uses, No BS dealers, customer Direct, and fast service/shipping!
STAY AWAY!
TOPEKA SEED & STOVE
514. E. LAKE ST.
TOPEKA, IN 46571
So I called Blaze King direct and spoke with "Dan" (what an awesome guy) we went through the stove and within a few minutes he had my problem figured out!
He gave me the part #0341c and told me to call the dealer.
Exactly one month ago tomorrow, I called the Blaze King Dealer I purchased my stove from to order a gasket that went bad around my Catalytic converter.
I spoke with Jodi and she said she would call the distributor and get one right out to me.......
She said "When the part arrived I could call with the invoice number and pay with my credit card", ok no problem. (I do the same for my own customers)
So fast forward through a vacation to Florida, having a nasty cold, burning the Englander 30 this whole time and waiting for the parts, NOTHING!
I called up my dealer TOPEKA SEED & STOVE and was told it was never ordered as Jodi had Forgot
! >:-( No apology, No, we will get that out to you at no cost, our bad!.....Nope
! will re-order it for You! Ok,Now I'm a little P.O. at this point and actually ask them if they will have the courtesy to send me the gasket at their cost for the mistake?
NO WAY! CANT DO THAT! Jodi says....Her domineer was very unprofessional
I kindly explained to her that I have sent at the very least 40 people her way and 4 of my personal close friends/neighbors have purchased from them.
I also inform her that what she is doing is a false economy on her part as I will no longer direct people to her business, give her business and will steer people clear of the business.
She says She knows Ive sent her quite a few people but it doesn't matter. :wow: Then she states that if I want the gasket, she will have to get my credit card number from me.
So now because of her mistake she doesn't trust me?
She then says she will pay shipping if I pay for the gasket.......
I told her forget it, its a matter of principle in my book.
If I treated my customers like that I would be out of business
Anyway thats my $.02
I spoke with Dan from BK again today and got a few numbers and will try some other dealers :blank:
Never again!
IMHO if Blaze King wants to have excellent customer service, they should look at the model that England Stove Works uses, No BS dealers, customer Direct, and fast service/shipping
!STAY AWAY
!TOPEKA SEED & STOVE
514. E. LAKE ST.
TOPEKA, IN 46571
