I feel dumb. I'm in school, my husband and I both work full time, and we paid a company to install our new Lopi high-efficiency wood stove insert. We did three quotes; they had the best reviews, and the owner who made the bid, we felt confident going over everything with him.
Lesson learned: We never saw the owner again. We've had them out three times, and they're different guys every time, all having only worked for the company for 5-6 weeks. It's our home, and we want it done right. I was on calls for work while they leveled the insert and got the face plate on. Come to find out, they didn't hook up the fan or thermostat, and they just pushed the insert back to the brick lip edge, so it is sitting on a couple of mm of brick on the front. The fan and Thermostate is not a big deal, we took the face plate off and can hook up. The unit is sitting on the non-existent brick edge when they told us they shimmed it is what we want to correct.
I want nothing to do with the company again; we are done with them and will deal with this ourselves. Husband and I have realized that the additional time we've spent reviewing and chasing this company down could have been better spent doing a better job ourselves. The kicker is our homeowner insurance will not cover the fireplace or any fires unless the until is installed by state-licensed installers (which this company is).
I'm looking for recommendations for what to shim under the lip edge. Is it all the same to use thin brick or hardy board? Or should we use something else?
Lesson learned: We never saw the owner again. We've had them out three times, and they're different guys every time, all having only worked for the company for 5-6 weeks. It's our home, and we want it done right. I was on calls for work while they leveled the insert and got the face plate on. Come to find out, they didn't hook up the fan or thermostat, and they just pushed the insert back to the brick lip edge, so it is sitting on a couple of mm of brick on the front. The fan and Thermostate is not a big deal, we took the face plate off and can hook up. The unit is sitting on the non-existent brick edge when they told us they shimmed it is what we want to correct.
I want nothing to do with the company again; we are done with them and will deal with this ourselves. Husband and I have realized that the additional time we've spent reviewing and chasing this company down could have been better spent doing a better job ourselves. The kicker is our homeowner insurance will not cover the fireplace or any fires unless the until is installed by state-licensed installers (which this company is).
I'm looking for recommendations for what to shim under the lip edge. Is it all the same to use thin brick or hardy board? Or should we use something else?