Have them look for any gasket door leaks, check all welds etc. They can remove side shields to check welds there as well. Look where door hangs on hinge pins.What I mean by burning very hot is just burn until it's vigourous. I've only used the stove 4 times Still getting used to it. The first fires I lit from the bottom. The last one I did top down and left the door open longer to make sure it would work. First time.
Also, I knew I was having an issue so I left the door cracked longer than usual to see if it made a difference. It did not.
I'll retest the wood tomorrow. Bringing a few pieces into the garage where the temps are in the 50s.
The installers are bringing their own wood in tomorrow to test as well so I suspect it's going to be dry.
One small pin hole in a weld could make a smoke smell. If there is one, you'll see soot around the weld.
They can always call us at 509-522-2730. We are always willing to help.