Ashful
Minister of Fire
Before buying a Jotul, try to call them with a technical question. If you are able to even find their phone number, which is unpublished, and call them, you will reach a receptionist who tells you they don’t take calls from customers. You must call your dealer.
Ask what you’re supposed to do if you have a problem with your local dealer, and you’ll get a response that amounts to, “tough chit.”
Jotul needs to change their outdated customer service model, before being considered a viable option, when Englander, BK, Woodstock, and several others are doing such a great job with customer support.
Ask what you’re supposed to do if you have a problem with your local dealer, and you’ll get a response that amounts to, “tough chit.”
Jotul needs to change their outdated customer service model, before being considered a viable option, when Englander, BK, Woodstock, and several others are doing such a great job with customer support.
![[Hearth.com] Woodstock Ideal Steel or Jotul F55? [Hearth.com] Woodstock Ideal Steel or Jotul F55?](https://www.hearth.com/talk/data/attachments/223/223524-730aaec20eeedb8490038cdfdda2ed78.jpg?hash=wPlBPPRejM)
![[Hearth.com] Woodstock Ideal Steel or Jotul F55? [Hearth.com] Woodstock Ideal Steel or Jotul F55?](https://www.hearth.com/talk/data/attachments/223/223574-8bfdf31dc10a5d84f729c659092a35aa.jpg?hash=KWBMx0z3Yp)